Are you interested in guest feedback? Do you regularly read the reviews guests leave on online booking platforms, travel guides or forums? Is most of the feedback your hotel receives very good, but are there always outliers, or reviews that annoy you?
Some of these reviews might just be unfair, who knows? Maybe a jealous employee could even be responsible for a couple of the negative reviews?
Are you and your team ready to discuss honest, constructive guest feedback? You think it's important to have a clear idea of your guests’ expectations and needs. You've long known that service quality plays a key role within the booking process and in generating guest loyalty. That's why you're interested in keeping an eye on your team's service culture, mentality and reliability of your team, and encouraging all three of these things.
When you nominate your hotel for the International Guest Certified Hotel Award, you'll gain a strong partner that will help you focus your team's attention (and your own) on guests’ satisfaction.
You might well be asking ‘what if my team and I aren't 100% there yet?’. You might have just taken on a new team, or have employees that have recently changed jobs, meaning that some of the people on the team still need to be trained.
This is the perfect time to nominate your hotel for the International Guest Certified Hotel Award! Why? Because the IGC will give you exactly the input that you so desperately need to ensure that the quality of the service you offer precisely meets your guests’ expectations and needs.
Registering for the Award is a bit like registering for a marathon. When you decide to take part, you don't need to run 26 miles straight away. Registering is just a signal that you’ll start training: it serves as motivation. All you need to do is enjoy running towards your goal and be willing to leave your comfort zone from time to time.
International Guest Certified Service Quality coaching will enable you to boost service quality over the course of the year after you've submitted your nomination. This means that you won’t receive the International Guest Certified Hotel Award immediately after nomination, just like how you don't run a marathon immediately after signing up. Boosting service quality is an ongoing process, and the IGC will be by your side throughout.
Do you know how important it is to live and breathe a culture of service in your hotel? Do you want to boost your team's service mentality reliability?
Then nominate your hotel for the International Guest Certified Hotel Award and focus your entire team's attention on your guests’ satisfaction.