IGC certification agreement
The ‘International Guest Certified Organisation for Hospitality Quality’,
hereinafter referred to as the ‘IGC’, and the hotel {Hotel Name:7} located at {City:10} {Postcode:11} {Country:12}, hereinafter referred
to as the ‘Hotel’, shall enter into the following Agreement.
(1) Preamble
The IGC has developed an effective service quality management system.
At its heart, this system revolves around the idea that everything a
hotelier does is in the service of their guests: every business decision
should take into account a hotel’s guests and their expectations or needs.
Entering into a close relationship with guests and providing them with
tailored assistance focused on resolving any issues are prerequisites for
winning guests’ trust in the long term.
(2) This system is operated under the name ‘International Guest Certified
Hotels’.
(3) The Parties will enter into trusting collaboration with the shared goal
of enhancing guests’ trust in the Hotel.
(4) The IGC issues hotels with the IGC Service Accreditation and the IGC
Hotel Award, if they meet the requirements for certification, with the aim
of highlighting excellent service and high levels of guest satisfaction,
along with the trust that guests place in IGC hotels as a result.
(5) The IGC shall assist the Hotel with attaining IGC certifications and
the IGC Hotel Award, and shall provide support with meeting the
requirements for certification.
(6) The International Guest Certified Organisation for Hospitality Quality
(ICG) endeavours to use the resources at its disposal in a particularly
economical, sensible fashion so as to minimise the costs for every
participating hotel.
(7) Upon nomination, the IGC shall levy a one-off registration fee of EUR
799 to cover administration costs and system charges.
(8) In return, the Hotel will receive an IGC Quarterly Report from the very
first quarter onwards, containing valuable feedback that reveals how guests
view the quality of service within the Hotel. In addition to these reports,
the Hotel will also receive tangible recommendations to boost its team’s
service mentality and reliability, enabling optimisation measures to be put
into action without delay.
(9) The IGC requires accommodation vouchers from the Hotel so that it can
receive guest feedback, which, in turn, is used to generate recommendations
to boost guest satisfaction. The IGC passes these accommodation vouchers to
IGC Service Quality Ambassadors who observe the quality of service at the
Hotel while staying there. These observations of service quality feed into
the IGC Guest Service Quality Feedback, and, ultimately, into the
recommendations to improve guest satisfaction. To find out exactly how this
works, please see: ‘How it works’.
(10) When service quality is observed by IGC Service Quality Ambassadors,
this is termed a ‘guest’s-eye-view perception’ by IGC.
(11) The IGC may only pass on the accommodation vouchers for
guest's-eye-view perceptions to the IGC Service Quality Ambassadors at a
heavily discounted price. However, the proceeds will be sufficient to cover
the following expenses:
• Processing and analysis of guest’s-eye-view perceptions
• Quarterly reports on guest's-eye-view perceptions
• Recommendations for improving service quality
• Service accreditation
• The International Guest Certified Hotel Award (if the necessary criteria
for certification are met)
(12) A voucher for an IGC guest’s-eye-view perception shall include 7
nights’ accommodation for two people in a double room, including breakfast.
The Hotel is free to choose the period in which the guest's-eye-view
perceptions are to take place within the Hotel. Ideally, periods of low
occupancy would be selected, thereby filling beds that would otherwise
remain empty. The Hotel will not generate any additional income from
accommodating the IGC Service Quality Ambassadors, as the accommodation
vouchers are passed on to the IGC free of charge. However, additional
revenue can be generated if the Ambassadors consume food and drink outside
the scope of the accommodation voucher, or if they book other chargeable
services.
(13) It is agreed that the Hotel will provide the IGC with 3 vouchers per quarter (three-month period), free of charge, as described under item 12,
for the purposes of guest's-eye-view perceptions. An IGC customer service
representative will arrange the dates for the guest’s-eye-view perceptions
via email after completion of registration.
(14) The Agreement is concluded for an indefinite period of time, but can
be revoked by both Parties in any form after a period of one year (from the
date of nomination) without stating reasons for this, adhering to a notice
period of 3 months to the end of a quarter. After the Agreement has been
revoked, all ‘International Guest Certified Hotel Awards’, logos and other
advertising materials that refer to International Guest Certified Hotels,
or give the impression that the Hotel is an International Guest Certified
Hotel, must be removed. Every IGC Award states the year in which the award
was issued. This means that IGC Awards can still be displayed once the
Agreement has been revoked. This is different from the IGC Service
Accreditation, which may no longer be displayed once the Agreement has been
revoked.
(15) This Agreement shall only come into effect when the ICG accepts the
Agreement (nomination). This normally occurs within 48 hours. The IGC
reserves the right not to accept the Agreement (nomination), without giving
reasons for this. If the Agreement is not accepted, the registration fee
shall be refunded without delay.
The IGC team looks forward to a smooth collaboration.
IGC certification agreement
The ‘International Guest Certified Organisation for Hospitality Quality’,
hereinafter referred to as the ‘IGC’, and the hotel {Hotel Name:7} located at {City:10} {Postcode:11} {Country:12}, hereinafter referred
to as the ‘Hotel’, shall enter into the following Agreement.
(1) Preamble
The IGC has developed an effective service quality management system.
At its heart, this system revolves around the idea that everything a
hotelier does is in the service of their guests: every business decision
should take into account a hotel’s guests and their expectations or needs.
Entering into a close relationship with guests and providing them with
tailored assistance focused on resolving any issues are prerequisites for
winning guests’ trust in the long term.
(2) This system is operated under the name ‘International Guest Certified
Hotels’.
(3) The Parties will enter into trusting collaboration with the shared goal
of enhancing guests’ trust in the Hotel.
(4) The IGC issues hotels with the IGC Service Accreditation and the IGC
Hotel Award, if they meet the requirements for certification, with the aim
of highlighting excellent service and high levels of guest satisfaction,
along with the trust that guests place in IGC hotels as a result.
(5) The IGC shall assist the Hotel with attaining IGC certifications and
the IGC Hotel Award, and shall provide support with meeting the
requirements for certification.
(6) The International Guest Certified Organisation for Hospitality Quality
(ICG) endeavours to use the resources at its disposal in a particularly
economical, sensible fashion so as to minimise the costs for every
participating hotel.
(7) Upon nomination, the IGC shall levy a one-off registration fee of EUR
799 to cover administration costs and system charges.
(8) In return, the Hotel will receive an IGC Quarterly Report from the very
first quarter onwards, containing valuable feedback that reveals how guests
view the quality of service within the Hotel. In addition to these reports,
the Hotel will also receive tangible recommendations to boost its team’s
service mentality and reliability, enabling optimisation measures to be put
into action without delay.
(9) The IGC requires accommodation vouchers from the Hotel so that it can
receive guest feedback, which, in turn, is used to generate recommendations
to boost guest satisfaction. The IGC passes these accommodation vouchers to
IGC Service Quality Ambassadors who observe the quality of service at the
Hotel while staying there. These observations of service quality feed into
the IGC Guest Service Quality Feedback, and, ultimately, into the
recommendations to improve guest satisfaction. To find out exactly how this
works, please see: ‘How it works’.
(10) When service quality is observed by IGC Service Quality Ambassadors,
this is termed a ‘guest’s-eye-view perception’ by IGC.
(11) The IGC may only pass on the accommodation vouchers for
guest's-eye-view perceptions to the IGC Service Quality Ambassadors at a
heavily discounted price. However, the proceeds will be sufficient to cover
the following expenses:
• Processing and analysis of guest’s-eye-view perceptions
• Quarterly reports on guest's-eye-view perceptions
• Recommendations for improving service quality
• Service accreditation
• The International Guest Certified Hotel Award (if the necessary criteria
for certification are met)
(12) A voucher for an IGC guest’s-eye-view perception shall include 7
nights’ accommodation for two people in a double room, including breakfast.
The Hotel is free to choose the period in which the guest's-eye-view
perceptions are to take place within the Hotel. Ideally, periods of low
occupancy would be selected, thereby filling beds that would otherwise
remain empty. The Hotel will not generate any additional income from
accommodating the IGC Service Quality Ambassadors, as the accommodation
vouchers are passed on to the IGC free of charge. However, additional
revenue can be generated if the Ambassadors consume food and drink outside
the scope of the accommodation voucher, or if they book other chargeable
services.
(13) It is agreed that the Hotel will provide the IGC with 4 vouchers per quarter (three-month period), free of charge, as described under item 12,
for the purposes of guest's-eye-view perceptions. An IGC customer service
representative will arrange the dates for the guest’s-eye-view perceptions
via email after completion of registration.
(14) The Agreement is concluded for an indefinite period of time, but can
be revoked by both Parties in any form after a period of one year (from the
date of nomination) without stating reasons for this, adhering to a notice
period of 3 months to the end of a quarter. After the Agreement has been
revoked, all ‘International Guest Certified Hotel Awards’, logos and other
advertising materials that refer to International Guest Certified Hotels,
or give the impression that the Hotel is an International Guest Certified
Hotel, must be removed. Every IGC Award states the year in which the award
was issued. This means that IGC Awards can still be displayed once the
Agreement has been revoked. This is different from the IGC Service
Accreditation, which may no longer be displayed once the Agreement has been
revoked.
(15) This Agreement shall only come into effect when the ICG accepts the
Agreement (nomination). This normally occurs within 48 hours. The IGC
reserves the right not to accept the Agreement (nomination), without giving
reasons for this. If the Agreement is not accepted, the registration fee
shall be refunded without delay.
The IGC team looks forward to a smooth collaboration.
IGC certification agreement
The ‘International Guest Certified Organisation for Hospitality Quality’,
hereinafter referred to as the ‘IGC’, and the hotel {Hotel Name:7} located at {City:10} {Postcode:11} {Country:12}, hereinafter referred
to as the ‘Hotel’, shall enter into the following Agreement.
(1) Preamble
The IGC has developed an effective service quality management system.
At its heart, this system revolves around the idea that everything a
hotelier does is in the service of their guests: every business decision
should take into account a hotel’s guests and their expectations or needs.
Entering into a close relationship with guests and providing them with
tailored assistance focused on resolving any issues are prerequisites for
winning guests’ trust in the long term.
(2) This system is operated under the name ‘International Guest Certified
Hotels’.
(3) The Parties will enter into trusting collaboration with the shared goal
of enhancing guests’ trust in the Hotel.
(4) The IGC issues hotels with the IGC Service Accreditation and the IGC
Hotel Award, if they meet the requirements for certification, with the aim
of highlighting excellent service and high levels of guest satisfaction,
along with the trust that guests place in IGC hotels as a result.
(5) The IGC shall assist the Hotel with attaining IGC certifications and
the IGC Hotel Award, and shall provide support with meeting the
requirements for certification.
(6) The International Guest Certified Organisation for Hospitality Quality
(ICG) endeavours to use the resources at its disposal in a particularly
economical, sensible fashion so as to minimise the costs for every
participating hotel.
(7) Upon nomination, the IGC shall levy a one-off registration fee of EUR
799 to cover administration costs and system charges.
(8) In return, the Hotel will receive an IGC Quarterly Report from the very
first quarter onwards, containing valuable feedback that reveals how guests
view the quality of service within the Hotel. In addition to these reports,
the Hotel will also receive tangible recommendations to boost its team’s
service mentality and reliability, enabling optimisation measures to be put
into action without delay.
(9) The IGC requires accommodation vouchers from the Hotel so that it can
receive guest feedback, which, in turn, is used to generate recommendations
to boost guest satisfaction. The IGC passes these accommodation vouchers to
IGC Service Quality Ambassadors who observe the quality of service at the
Hotel while staying there. These observations of service quality feed into
the IGC Guest Service Quality Feedback, and, ultimately, into the
recommendations to improve guest satisfaction. To find out exactly how this
works, please see: ‘How it works’.
(10) When service quality is observed by IGC Service Quality Ambassadors,
this is termed a ‘guest’s-eye-view perception’ by IGC.
(11) The IGC may only pass on the accommodation vouchers for
guest's-eye-view perceptions to the IGC Service Quality Ambassadors at a
heavily discounted price. However, the proceeds will be sufficient to cover
the following expenses:
• Processing and analysis of guest’s-eye-view perceptions
• Quarterly reports on guest's-eye-view perceptions
• Recommendations for improving service quality
• Service accreditation
• The International Guest Certified Hotel Award (if the necessary criteria
for certification are met)
(12) A voucher for an IGC guest’s-eye-view perception shall include 7
nights’ accommodation for two people in a double room, including breakfast.
The Hotel is free to choose the period in which the guest's-eye-view
perceptions are to take place within the Hotel. Ideally, periods of low
occupancy would be selected, thereby filling beds that would otherwise
remain empty. The Hotel will not generate any additional income from
accommodating the IGC Service Quality Ambassadors, as the accommodation
vouchers are passed on to the IGC free of charge. However, additional
revenue can be generated if the Ambassadors consume food and drink outside
the scope of the accommodation voucher, or if they book other chargeable
services.
(13) It is agreed that the Hotel will provide the IGC with 5 vouchers per quarter (three-month period), free of charge, as described under item 12,
for the purposes of guest's-eye-view perceptions. An IGC customer service
representative will arrange the dates for the guest’s-eye-view perceptions
via email after completion of registration.
(14) The Agreement is concluded for an indefinite period of time, but can
be revoked by both Parties in any form after a period of one year (from the
date of nomination) without stating reasons for this, adhering to a notice
period of 3 months to the end of a quarter. After the Agreement has been
revoked, all ‘International Guest Certified Hotel Awards’, logos and other
advertising materials that refer to International Guest Certified Hotels,
or give the impression that the Hotel is an International Guest Certified
Hotel, must be removed. Every IGC Award states the year in which the award
was issued. This means that IGC Awards can still be displayed once the
Agreement has been revoked. This is different from the IGC Service
Accreditation, which may no longer be displayed once the Agreement has been
revoked.
(15) This Agreement shall only come into effect when the ICG accepts the
Agreement (nomination). This normally occurs within 48 hours. The IGC
reserves the right not to accept the Agreement (nomination), without giving
reasons for this. If the Agreement is not accepted, the registration fee
shall be refunded without delay.
The IGC team looks forward to a smooth collaboration.
IGC certification agreement
The ‘International Guest Certified Organisation for Hospitality Quality’,
hereinafter referred to as the ‘IGC’, and the hotel {Hotel Name:7} located at {City:10} {Postcode:11} {Country:12}, hereinafter referred
to as the ‘Hotel’, shall enter into the following Agreement.
(1) Preamble
The IGC has developed an effective service quality management system.
At its heart, this system revolves around the idea that everything a
hotelier does is in the service of their guests: every business decision
should take into account a hotel’s guests and their expectations or needs.
Entering into a close relationship with guests and providing them with
tailored assistance focused on resolving any issues are prerequisites for
winning guests’ trust in the long term.
(2) This system is operated under the name ‘International Guest Certified
Hotels’.
(3) The Parties will enter into trusting collaboration with the shared goal
of enhancing guests’ trust in the Hotel.
(4) The IGC issues hotels with the IGC Service Accreditation and the IGC
Hotel Award, if they meet the requirements for certification, with the aim
of highlighting excellent service and high levels of guest satisfaction,
along with the trust that guests place in IGC hotels as a result.
(5) The IGC shall assist the Hotel with attaining IGC certifications and
the IGC Hotel Award, and shall provide support with meeting the
requirements for certification.
(6) The International Guest Certified Organisation for Hospitality Quality
(ICG) endeavours to use the resources at its disposal in a particularly
economical, sensible fashion so as to minimise the costs for every
participating hotel.
(7) Upon nomination, the IGC shall levy a one-off registration fee of EUR
799 to cover administration costs and system charges.
(8) In return, the Hotel will receive an IGC Quarterly Report from the very
first quarter onwards, containing valuable feedback that reveals how guests
view the quality of service within the Hotel. In addition to these reports,
the Hotel will also receive tangible recommendations to boost its team’s
service mentality and reliability, enabling optimisation measures to be put
into action without delay.
(9) The IGC requires accommodation vouchers from the Hotel so that it can
receive guest feedback, which, in turn, is used to generate recommendations
to boost guest satisfaction. The IGC passes these accommodation vouchers to
IGC Service Quality Ambassadors who observe the quality of service at the
Hotel while staying there. These observations of service quality feed into
the IGC Guest Service Quality Feedback, and, ultimately, into the
recommendations to improve guest satisfaction. To find out exactly how this
works, please see: ‘How it works’.
(10) When service quality is observed by IGC Service Quality Ambassadors,
this is termed a ‘guest’s-eye-view perception’ by IGC.
(11) The IGC may only pass on the accommodation vouchers for
guest's-eye-view perceptions to the IGC Service Quality Ambassadors at a
heavily discounted price. However, the proceeds will be sufficient to cover
the following expenses:
• Processing and analysis of guest’s-eye-view perceptions
• Quarterly reports on guest's-eye-view perceptions
• Recommendations for improving service quality
• Service accreditation
• The International Guest Certified Hotel Award (if the necessary criteria
for certification are met)
(12) A voucher for an IGC guest’s-eye-view perception shall include 7
nights’ accommodation for two people in a double room, including breakfast.
The Hotel is free to choose the period in which the guest's-eye-view
perceptions are to take place within the Hotel. Ideally, periods of low
occupancy would be selected, thereby filling beds that would otherwise
remain empty. The Hotel will not generate any additional income from
accommodating the IGC Service Quality Ambassadors, as the accommodation
vouchers are passed on to the IGC free of charge. However, additional
revenue can be generated if the Ambassadors consume food and drink outside
the scope of the accommodation voucher, or if they book other chargeable
services.
(13) It is agreed that the Hotel will provide the IGC with 6 vouchers per quarter (three-month period), free of charge, as described under item 12,
for the purposes of guest's-eye-view perceptions. An IGC customer service
representative will arrange the dates for the guest’s-eye-view perceptions
via email after completion of registration.
(14) The Agreement is concluded for an indefinite period of time, but can
be revoked by both Parties in any form after a period of one year (from the
date of nomination) without stating reasons for this, adhering to a notice
period of 3 months to the end of a quarter. After the Agreement has been
revoked, all ‘International Guest Certified Hotel Awards’, logos and other
advertising materials that refer to International Guest Certified Hotels,
or give the impression that the Hotel is an International Guest Certified
Hotel, must be removed. Every IGC Award states the year in which the award
was issued. This means that IGC Awards can still be displayed once the
Agreement has been revoked. This is different from the IGC Service
Accreditation, which may no longer be displayed once the Agreement has been
revoked.
(15) This Agreement shall only come into effect when the ICG accepts the
Agreement (nomination). This normally occurs within 48 hours. The IGC
reserves the right not to accept the Agreement (nomination), without giving
reasons for this. If the Agreement is not accepted, the registration fee
shall be refunded without delay.
The IGC team looks forward to a smooth collaboration.
*