
Nominations for 2025/2026 have commenced!
Nominations for the 2025/2026 IGC Hotel Award have commenced. Recommend a hotel with outstanding hospitality to receive the recognition it deserves – your recommendation remains completely anonymous.
est. 2004
The International Guest Certified Hotel Award
Do they love it?
Make your hospitality visible and show that your hotel is among the most guest-friendly in your region.
Powered by AI, decided by genuine guest feedback—celebrating hotels that go beyond expectations in guest satisfaction.
Over 80% of guests prefer hotels with an official quality seal. In a world where many hotels offer similar amenities, true hospitality is what makes the difference. With the IGC Hotel Award, you show your guests at first glance that your hotel stands for exceptional service and outstanding guest satisfaction – based on genuine guest reviews. This award builds trust and strengthens your credibility, directly improving your booking numbers. Awarded hotels receive up to 30% more direct bookings on average.
The IGC Hotel Award is only given to hotels that deliver outstanding guest service – making it an exclusive mark of quality that sets you apart from the competition. At the same time, the award creates new marketing opportunities. Show your guests that your hotel is among the most guest-friendly in your region – and let your award speak for itself.

Meliá Jardines del Teide
belongs to the world’s most guest-friendly hotels in Tenerife, Spain.
2025 IGC Certified
Featured Hotels
Each property has earned its place by exceeding guest expectations and embodying the highest standards of hospitality. Explore these celebrated destinations, renowned for their commitment to excellence and recognized with the prestigious International Guest Certified Hotel Award. Whether you’re planning a luxurious getaway or a business trip, our featured hotels promise an unforgettable stay, marked by unparalleled service and refined comfort.

Burg Hotel
Lech, Austria

Riu Bravo
Mallorca, Spain

Grand Hyatt
Shenzhen, China

CPH Pevero
Porto Cervo, Italy
Celebrating Global Hospitality Excellence
The symbol of great hospitality
The official symbol of the IGC Hotel Award is the IGC Hotel Award Trophy, representing the pinnacle of guest satisfaction and hospitality excellence in the global hotel industry. This distinguished emblem of achievement, recognized worldwide, serves as a testament to a hotel’s exceptional dedication to creating unforgettable guest experiences and maintaining the highest standards of service.The IGC Trophy is a prestigious accolade, affirming the recipient’s unwavering commitment to hospitality excellence and their success in setting benchmarks that inspire confidence and trust among guests around the world.
Unlock the Power of the ICG Hotel Award
The International Guest Certified Hotel Award is your premier opportunity to showcase and elevate your exceptional hospitality. With this certification, you gain access to exclusive benefits that amplify your brand and connect with what matters most—your guests.
Make guest's trust visible worldwide
Increase
bookings
Global
Promotion
Stand out from other hotels
Exclusivity and Recognition
Latest Awards
Meliá Jardines del Teide
One of the world’s most guest-friendly hotels in 2025


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FAQs
What is the International Guest Certified Hotel Award?
How Does the Certification for the Award Work?
What Does the Certification Include?
Certification is more than just an accolade—it’s a comprehensive package designed to elevate your hotel and make your achievements shine.
Once certification is completed, you’ll receive:
- The official IGC certificate, which formally recognizes your exceptional hospitality and guest satisfaction. This quality seal sets your hotel apart from competitors and builds trust with future guests.
- Access to exclusive marketing materials, including award badges and promotional tools, that you can use to highlight your recognition in your communication and attract more bookings.
- Access to an AI-powered feedback dashboard, offering valuable insights into guest feedback. You’ll discover what your guests love most and refine your services to exceed future expectations.
Beyond recognizing your excellence, certification positions your hotel as a leader in the industry. It lays the foundation for long-term success and guest trust, sending a clear message to the world that your hotel is a place where extraordinary experiences are guaranteed
What Are the Benefits of Certification for My Hotel?
Certification offers a range of powerful benefits that enhance your hotel’s reputation, visibility, and connection with guests. By completing the certification process, you:
- Build Trust with Guests: The official IGC certificate serves as a mark of quality that reassures potential guests they’re choosing a hotel with proven excellence in hospitality.
- Stand Out in a Competitive Market: Certification distinguishes your hotel as one of the most guest-friendly in your region, giving you an edge over competitors and making your property more appealing to travelers.
- Marketing Tools: Access to exclusive promotional materials, such as award badges and seals, helps you showcase your achievement across various channels, boosting your visibility and brand recognition.
- Access to Actionable Insights: The AI-powered feedback dashboard consolidates guest reviews across multiple platforms into one place and provides AI powered insights, allowing you to understand their needs better and improve your services to exceed expectations.
- Enhance Your Global Reputation: Certification aligns your hotel with an internationally recognized standard of excellence, helping you attract more discerning travelers and build long-term loyalty.
Certification is not just an honor—it’s an investment in your hotel’s success, creating opportunities for growth, trust, and a lasting connection with your guests.
Is There a Participation Fee for Certification?
Yes, a participation fee of €1,250 applies for certification. This fee not only covers the official recognition of your hotel’s excellence but also secures your place in the running for the prestigious Awarded distinction.
By completing the certification, you gain access to:
- The official IGC certificate, highlighting your hotel as one of the most guest-friendly in your region.
- Exclusive marketing materials, such as award badges and promotional tools, to showcase your achievement and attract future guests.
- An AI-powered feedback dashboard, providing a consolidated view of guest reviews across platforms and AI insights to help you continually enhance your service.
In addition to these benefits, certification is your gateway to competing for the Awarded title, which crowns your hotel as the most guest-friendly in your region. This €1,250 investment elevates your reputation, sets your hotel apart in the market, and builds lasting trust with future guests.
How Are the Awarded Hotels Selected?
How Long Is the Certification Valid?
What Happens If My Hotel No Longer Meets the Required Guest Satisfaction?
Is There a Physical Trophy or Certificate?
Can We Use the Award Seal in Our Marketing?
Yes, absolutely! Once your hotel is certified, you’ll receive exclusive marketing materials, including the official IGC Certified seal. This seal can be proudly displayed in your marketing campaigns, on your website, social media, and other promotional channels.
Using the seal highlights your hotel’s achievement as one of the most guest-friendly in your region, building trust with potential guests and setting your brand apart from competitors.