est. 2004

The International Guest Certified Hotel Award

Certified by guests, powered by AI—your badge of exceptional hospitality.

Latest Awards

The world’s most guest-friendly hotels in 2025

Meliá Jardines del Teide

Tenerife, Spain

Posthotel Taube

Montafon, Austria

Do they love it?

Make your hospitality visible and show that your hotel is among the most guest-friendly in your region.

Powered by AI, decided by genuine guest feedback—celebrating hotels that go beyond expectations in guest satisfaction.

Over 80% of guests prefer hotels with an official quality seal. In a world where many hotels offer similar amenities, true hospitality is what makes the difference. With the IGC Hotel Award, you show your guests at first glance that your hotel stands for exceptional service and outstanding guest satisfaction – based on genuine guest reviews. This award builds trust and strengthens your credibility, directly improving your booking numbers. Awarded hotels receive up to 30% more direct bookings on average.

The IGC Hotel Award is only given to hotels that deliver outstanding guest service – making it an exclusive mark of quality that sets you apart from the competition. At the same time, the award creates new marketing opportunities. Show your guests that your hotel is among the most guest-friendly in your region – and let your award speak for itself.

Meliá Jardines del Teide

belongs to the world’s most guest-friendly hotels in Tenerife, Spain.

2025 IGC Certified

Featured Hotels

Each property has earned its place by exceeding guest expectations and embodying the highest standards of hospitality. Explore these celebrated destinations, renowned for their commitment to excellence and recognized with the prestigious International Guest Certified Hotel Award. Whether you’re planning a luxurious getaway or a business trip, our featured hotels promise an unforgettable stay, marked by unparalleled service and refined comfort.

Burg Hotel

Lech, Austria

Riu Bravo

Mallorca, Spain

Grand Hyatt

Shenzhen, China

CPH Pevero

Porto Cervo, Italy

Celebrating Global Hospitality Excellence

The symbol of great hospitality​

The official symbol of the IGC Hotel Award is the IGC Hotel Award Trophy, representing the pinnacle of guest satisfaction and hospitality excellence in the global hotel industry. This distinguished emblem of achievement, recognized worldwide, serves as a testament to a hotel’s exceptional dedication to creating unforgettable guest experiences and maintaining the highest standards of service.The IGC Trophy is a prestigious accolade, affirming the recipient’s unwavering commitment to hospitality excellence and their success in setting benchmarks that inspire confidence and trust among guests around the world.

Unlock the Power of the ICG Hotel Award

The International Guest Certified Hotel Award is your premier opportunity to showcase and elevate your exceptional hospitality. With this certification, you gain access to exclusive benefits that amplify your brand and connect with what matters most—your guests.

Make guest's trust visible worldwide ​

Increase
bookings

Global
Promotion

Stand out from other hotels

Exclusivity and Recognition

FAQs

What is the International Guest Certified Hotel Award?
The International Guest Certified Hotel Award is a prestigious accolade that honors outstanding hotels for their exceptional guest satisfaction. Founded in 2004 in Austria, this award is based solely on authentic guest feedback, analyzed using state-of-the-art AI technology. Unlike traditional awards decided by panels or juries, the IGC Award focuses entirely on the real experiences of guests. This makes it a transparent and trustworthy recognition for hotels that go beyond simply meeting expectations—they exceed them. The IGC Award is more than just recognition—it’s a symbol of excellence, trust, and unwavering dedication to creating unforgettable experiences for guests.
Each year, the Awarded hotels are chosen based on authentic guest reviews. These reviews reflect the genuine experiences of real guests, ensuring that the selection process is fair and transparent. The hotels with the highest levels of guest satisfaction in their respective regions receive this prestigious title. It’s a recognition of their exceptional commitment to hospitality, highlighting the hotels that consistently go above and beyond to create unforgettable guest experiences.

Yes, absolutely! Once your hotel is certified, you’ll receive exclusive marketing materials, including the official IGC Certified seal. This seal can be proudly displayed in your marketing campaigns, on your website, social media, and other promotional channels.

Using the seal highlights your hotel’s achievement as one of the most guest-friendly in your region, building trust with potential guests and setting your brand apart from competitors. 

The IGC Award stands out because it is entirely based on authentic guest feedback. No jury, no applications—only the voices of your guests determine your eligibility. Using advanced AI technology ensures that the award reflects genuine guest satisfaction.

Absolutely! The IGC seal builds trust with potential guests, which can directly impact booking decisions. It highlights your hotel as a reliable and guest-friendly option, strengthening your position in a competitive market.