Frequently Asked Questions
FAQs
What is the International Guest Certified Hotel Award?
How Does the Certification for the Award Work?
What Does the Certification Include?
Certification is more than just an accolade—it’s a comprehensive package designed to elevate your hotel and make your achievements shine.
Once certification is completed, you’ll receive:
- The official IGC certificate, which formally recognizes your exceptional hospitality and guest satisfaction. This quality seal sets your hotel apart from competitors and builds trust with future guests.
- Access to exclusive marketing materials, including award badges and promotional tools, that you can use to highlight your recognition in your communication and attract more bookings.
- Access to an AI-powered feedback dashboard, offering valuable insights into guest feedback. You’ll discover what your guests love most and refine your services to exceed future expectations.
Beyond recognizing your excellence, certification positions your hotel as a leader in the industry. It lays the foundation for long-term success and guest trust, sending a clear message to the world that your hotel is a place where extraordinary experiences are guaranteed
What Are the Benefits of Certification for My Hotel?
Certification offers a range of powerful benefits that enhance your hotel’s reputation, visibility, and connection with guests. By completing the certification process, you:
- Build Trust with Guests: The official IGC certificate serves as a mark of quality that reassures potential guests they’re choosing a hotel with proven excellence in hospitality.
- Stand Out in a Competitive Market: Certification distinguishes your hotel as one of the most guest-friendly in your region, giving you an edge over competitors and making your property more appealing to travelers.
- Marketing Tools: Access to exclusive promotional materials, such as award badges and seals, helps you showcase your achievement across various channels, boosting your visibility and brand recognition.
- Access to Actionable Insights: The AI-powered feedback dashboard consolidates guest reviews across multiple platforms into one place and provides AI powered insights, allowing you to understand their needs better and improve your services to exceed expectations.
- Enhance Your Global Reputation: Certification aligns your hotel with an internationally recognized standard of excellence, helping you attract more discerning travelers and build long-term loyalty.
Certification is not just an honor—it’s an investment in your hotel’s success, creating opportunities for growth, trust, and a lasting connection with your guests.
Is There a Participation Fee for Certification?
Yes, a participation fee of €1,250 applies for certification. This fee not only covers the official recognition of your hotel’s excellence but also secures your place in the running for the prestigious Awarded distinction.
By completing the certification, you gain access to:
- The official IGC certificate, highlighting your hotel as one of the most guest-friendly in your region.
- Exclusive marketing materials, such as award badges and promotional tools, to showcase your achievement and attract future guests.
- An AI-powered feedback dashboard, providing a consolidated view of guest reviews across platforms and AI insights to help you continually enhance your service.
In addition to these benefits, certification is your gateway to competing for the Awarded title, which crowns your hotel as the most guest-friendly in your region. This €1,250 investment elevates your reputation, sets your hotel apart in the market, and builds lasting trust with future guests.
How Are the Awarded Hotels Selected?
How Long Is the Certification Valid?
What Happens If My Hotel No Longer Meets the Required Guest Satisfaction?
Is There a Physical Trophy or Certificate?
Can We Use the Award Seal in Our Marketing?
Yes, absolutely! Once your hotel is certified, you’ll receive exclusive marketing materials, including the official IGC Certified seal. This seal can be proudly displayed in your marketing campaigns, on your website, social media, and other promotional channels.
Using the seal highlights your hotel’s achievement as one of the most guest-friendly in your region, building trust with potential guests and setting your brand apart from competitors.