About The International Guest Certified Hotel Award
Redefining Excellence: The Guest-Centered Hospitality Award
Powered by AI, driven by authentic guest feedback — celebrating hotels that exceed expectations in guest satisfaction.
Since 2004, the IGC Award has set a new benchmark for excellence in hospitality, putting guest experience at the heart of everything. Unlike traditional awards chosen by a select jury, this recognition is powered by what matters most—your guests’ genuine voices.
With the help of advanced AI technology, we uncover the sentiments that make your hotel truly unforgettable, celebrating the moments your guests cherish most. This award is more than a symbol of success—it’s a testament to your passion, dedication, and commitment to exceptional hospitality. By earning the IGC Award, your hotel stands apart, showcasing its unparalleled excellence in guest satisfaction to the world. You’re not just meeting expectations—you’re shaping the future of hospitality and inspiring others to follow your lead.
Step 1
Nomination
Hotels with exceptional guest reviews are nominated for the IGC Hotel Award
The journey to the IGC Hotel Award starts with your guests. Every nomination is powered by their genuine feedback, making the process transparent and authentic. Unlike traditional awards judged by panels, the IGC Award relies entirely on real guest reviews. If your hotel consistently delights its guests and achieves a satisfaction score of over 80%, it is automatically nominated for the award.
This nomination is not something you apply for—it’s a recognition earned through your passion and dedication to hospitality. It is a testament to the trust and love your guests have for your hotel, shining a spotlight on your efforts to create unforgettable stays. This is the first step toward certification, where your excellence is formally recognized and celebrated.
Step 2
Certification
Nominated hotels have the opportunity to demonstrate their dedication to guest satisfaction and enter the running for the IGC Hotel Award by certifying their hotel.
After your nomination, certification is the next step to solidify your status as a leader in guest satisfaction. It’s your opportunity to turn recognition into an official mark of excellence, proving your hotel is among the most guest-friendly in the region.
By completing the certification process, you’ll earn the prestigious IGC certificate—a trusted symbol of quality that reassures future guests. You’ll also gain exclusive marketing tools to showcase your achievement and enhance your visibility.
Certification goes beyond recognition. It provides you with an AI-driven feedback dashboard, offering insights to refine your services and deepen your connection with guests. This is your chance to stand out in a competitive market and show the world your hotel doesn’t just meet expectations—it redefines them.
Step 3
Award
Become the most guest-friendly hotel in your region
Achieving the “Awarded” status is more than a title—it’s a powerful statement that your hotel is the most guest-friendly in your region. This distinction reflects the trust, loyalty, and love your guests have shown through their feedback.
Becoming “Awarded” places your hotel among the best, setting you apart as the guest-friendliest hotel in your region. It tells future guests your commitment to hospitality goes far beyond expectations, promising not just an enjoyable stay but an unforgettable one. This award reflects the heart of what you do: creating moments guests carry with them long after their visit.
The “Awarded” status elevates your reputation, making your hotel a benchmark for excellence. Guests will choose your hotel with confidence, knowing they’re booking an experience defined by care, attention, and quality.
This isn’t just recognition—it’s the ultimate proof of your passion for hospitality. With the “Awarded” title, your hotel doesn’t just shine; it becomes a beacon of excellence for the entire industry.
Meliá Jardines del Teide
belongs to the world’s most guest-friendly hotels in Tenerife, Spain.
Showcase your Achievement: The Official Seal of Excellence in Guest Service
Official Certificate
Official Seal
Digital Seal
Offical Plaque
Unlock the Power of ICG Certification
The International Guest Certified Hotel Award is your premier opportunity to showcase and elevate your exceptional hospitality. With this certification, you gain access to exclusive benefits that amplify your brand and connect with what matters most—your guests.
Make guest's trust visible worldwide
The IGC Certification highlights guest trust and satisfaction, creating a unique selling point to boost bookings. Your hotel also receives an official certificate and marketing materials to showcase your exceptional hospitality worldwide.
Review dashboard with AI insights
Access an AI-powered Review Dashboard to monitor and analyze online guest reviews in one place. Get real-time insights, including an AI summary of strengths and areas for improvement. Gain a clear, data-driven view of your hotel's reputation to boost guest satisfaction and performance.
Global Promotion
Benefit from the IGC Hotel Award marketing campaigns and promotions on worldwide recognized channels and magazines.
Customer Growth
When guests book a room in an International Guest Certified Hotel, they know that other guests have had a great time there, and that it’s been singled out as a certified, much-loved hotel.
Nominations for 2025 have commenced!
Nominations for the 2025 IGC Hotel Award have commenced. Check to see if your hotel has been selected.