About The International Guest Certified Hotel Award

Q: How Are the Awarded Hotels Selected?

Each year, the Awarded hotels are chosen based on authentic guest reviews. These reviews reflect the genuine experiences of real guests, ensuring that the selection process is fair and transparent. The hotels with the highest levels of guest satisfaction in their respective regions receive this prestigious title. It’s a recognition of their exceptional commitment to hospitality, highlighting the hotels that consistently go above and beyond to create unforgettable guest experiences.

Redefining Excellence: The Guest-Centered Hospitality Award

Powered by AI, driven by authentic guest feedback — celebrating hotels that exceed expectations in guest satisfaction.

Since 2004, the IGC Award has set a new benchmark for excellence in hospitality, putting guest experience at the heart of everything. Unlike traditional awards chosen by a select jury, this recognition is powered by what matters most—your guests’ genuine voices.

With the help of advanced AI technology, we uncover the sentiments that make your hotel truly unforgettable, celebrating the moments your guests cherish most. This award is more than a symbol of success—it’s a testament to your passion, dedication, and commitment to exceptional hospitality. By earning the IGC Award, your hotel stands apart, showcasing its unparalleled excellence in guest satisfaction to the world. You’re not just meeting expectations—you’re shaping the future of hospitality and inspiring others to follow your lead.

Unlock the Power of the ICG Hotel Award

The International Guest Certified Hotel Award is your premier opportunity to showcase and elevate your exceptional hospitality. With this certification, you gain access to exclusive benefits that amplify your brand and connect with what matters most—your guests.

Make guest's trust visible worldwide

Increase
bookings

Global
Promotion

Stand out from other hotels

Exclusivity and Recognition

Celebrating Global Hospitality Excellence

The symbol of great hospitality

The official symbol of the IGC Hotel Award is the IGC Hotel Award Trophy, representing the pinnacle of guest satisfaction and hospitality excellence in the global hotel industry. This distinguished emblem of achievement, recognized worldwide, serves as a testament to a hotel’s exceptional dedication to creating unforgettable guest experiences and maintaining the highest standards of service.The IGC Trophy is a prestigious accolade, affirming the recipient’s unwavering commitment to hospitality excellence and their success in setting benchmarks that inspire confidence and trust among guests around the world.

FAQs

What is the International Guest Certified Hotel Award?

The International Guest Certified Hotel Award is a prestigious accolade that honors outstanding hotels for their exceptional guest satisfaction. Founded in 2004 in Austria, this award is based solely on authentic guest feedback, analyzed using state-of-the-art AI technology. Unlike traditional awards decided by panels or juries, the IGC Award focuses entirely on the real experiences of guests. This makes it a transparent and trustworthy recognition for hotels that go beyond simply meeting expectations—they exceed them. The IGC Award is more than just recognition—it’s a symbol of excellence, trust, and unwavering dedication to creating unforgettable experiences for guests.

How Are the Awarded Hotels Selected?

Each year, the Awarded hotels are chosen based on authentic guest reviews. These reviews reflect the genuine experiences of real guests, ensuring that the selection process is fair and transparent. The hotels with the highest levels of guest satisfaction in their respective regions receive this prestigious title. It’s a recognition of their exceptional commitment to hospitality, highlighting the hotels that consistently go above and beyond to create unforgettable guest experiences.

Can We Use the Award Seal in Our Marketing?

Yes, absolutely! Once your hotel is certified, you’ll receive exclusive marketing materials, including the official IGC Certified seal. This seal can be proudly displayed in your marketing campaigns, on your website, social media, and other promotional channels.

Using the seal highlights your hotel’s achievement as one of the most guest-friendly in your region, building trust with potential guests and setting your brand apart from competitors.

What Makes the IGC Award Unique?

The IGC Award stands out because it is entirely based on authentic guest feedback. No jury, no applications—only the voices of your guests determine your eligibility. Using advanced AI technology ensures that the award reflects genuine guest satisfaction.

Can the Award Influence Our Bookings?

Absolutely! The IGC seal builds trust with potential guests, which can directly impact booking decisions. It highlights your hotel as a reliable and guest-friendly option, strengthening your position in a competitive market.

About The International Guest Certified Hotel Award

Redefining Excellence: The Guest-Centered Hospitality Award